1. In the event of utilizing a 3rd Party Transporter service, it is your responsibility to ensure the safety and condition of the rented items. You must guarantee that your runner delivers the items securely and completely.
2. Kindly communicate to your 3rd Party Transporter if the item is fragile or requires extra care. You are accountable for reminding your 3rd Party Transporter to ensure the comprehensive collection and unloading of all items.
3. Should your 3rd Party Transporter inadvertently neglect to drop off certain items, you are responsible for coordinating with them to address the situation.
4. Utilize an appropriate mode of transport for delivery to safeguard the items. Any damage, missing items, or misplacement during the journey will be your responsibility.
5. Please be aware that certain 3rd Party Transporters, such as Lalamove, may impose waiting charges. Prior to arranging transportation for pickup, kindly confirm the readiness of your orders with us. You will be accountable for all incurred waiting charges.
6. Commencing September 2023, we will no longer facilitate or book third-party transporters, such as Grab or Lalamove, on behalf of props rental. Kindly coordinate and arrange for your own transport services, providing us with runner details for both Pick-up and Drop-off. The entire delivery process is your responsibility.
7. Kindly be advised that in the event of breakage or damage to the items during the transportation process, including damage incurred due to exposure to rain (e.g., via a 4x4 Truck without cover or an uncovered lorry), charges will be levied based on the original purchase price.
8. We strongly discourage the use of uncovered transport vehicles, such as 4x4 trucks or lorries, as items may be susceptible to damage during delivery due to strong winds (resulting in breakage) or rain (causing items to become wet and spoiled). Please be aware that you are solely responsible for any spoilage or damages incurred, and this responsibility does not extend to the third-party transporter. It is imperative to use an appropriate vehicle type for the transportation of props.